Refund Policy

Last updated: January 15, 2025

1. Overview

At WingSnob, we believe that every order should be a flavorful, satisfying experience. If, for any reason, you are not completely happy with your purchase, our dedicated team is ready to help. This Refund Policy outlines the conditions under which we offer refunds, store credits, exchanges, and replacements. We encourage all our customers to read these guidelines thoroughly before requesting a refund or return.

2. 30-Day Guarantee

With our 30-Day Guarantee, you can purchase from us with complete confidence. If a product does not meet your expectations, you may return it to us within 30 days from the delivery date for a full refund of the product price. However, for perishable food products (such as our signature fresh wings), refunds due to quality issues must be reported within 48 hours of delivery to ensure the integrity of the product. For non-perishable items like sauces, seasonings, and branded merchandise, eligibility extends for the full 30-day period.

3. Conditions for Refund Eligibility

To qualify for a refund, the following conditions must be met:

• Quality issues: The product arrives damaged, expired, contaminated, or does not match the quality standards we guarantee. In such cases, we may request photo evidence within 48 hours of delivery.
• Incorrect items: You received the wrong product or the wrong quantity. We will replace at no cost or fully refund.
• Satisfaction: For non-perishable products, if the item simply doesn't meet your taste expectations, we accept returns within 30 days. Products must be unopened, unused, and in original packaging.
• Cancellation: You may cancel an order for a full refund at any time before it has been shipped. Once shipped, normal return rules apply.

Please note that we do not offer refunds for change of mind on perishable products that have already been cooked or opened. All requests must be made within the applicable timeframe specified above.

4. Non-Refundable Situations

The following circumstances are not eligible for a refund:

• Errors in delivery address provided by you, leading to non-delivery. However, we will assist in resolving carrier issues.
• Issues occurring after delivery due to improper storage, preparation, or handling on your end.
• Products that have expired after receipt due to delayed consumption.
• Limited-edition items or clearance products marked as "final sale."
• Gift cards and digital content (e.g., downloadable recipes) are non-returnable.
• Shipping fees paid during purchase are only refunded if (a) the product was defective, (b) the order was cancelled, or (c) we shipped the wrong item. For returns based on buyer's remorse, shipping costs are non-refundable.

5. Return Process

To initiate a refund, please follow these simple steps:

• Contact our customer support team at [email protected] or call +1 (555) 123-4567.
• Provide your order number, the product name, and specific reason for the refund request.
• Attach relevant photos or documentation (e.g., a picture of the damaged package) to expedite the process.
• If we approve the return, we will issue an RMA (Return Merchandise Authorization) number and provide prepaid return shipping labels where applicable.
• Please pack the item(s) securely in original packaging, if possible. Include the RMA number and proof of purchase inside the box.

We strongly recommend using a trackable shipping service for returns. Once your returned item arrives at our warehouse, we will inspect and process the refund within 5 business days.

6. Refund Timeframes

After our inspection team approves your refund, we will initiate the credit back to your original payment method. The processing time depends on your payment provider:

• Validium Credit/Debit Cards: 5-10 business days after approval.
• PayPal: 3-7 business days.
• Bank transfers: 7-14 business days.

In some cases, our team may issue store credit, which will be emailed to you immediately after processing. You can use the credit code at any time during checkout.

7. Exchanges and Replacements

If the product you received is defective or damaged, we offer fast-track replacements at no additional cost. In such scenarios, you have the option to request a full refund or a replacement. Replacements ship within 2 business days after verifying the issue, subject to stock availability. If the original product is out of stock, we will issue a full refund instead. Exchanges for taste preference (e.g., swapping one sauce flavor for another) are accepted only for unopened items and require payment of return shipping costs.

8. Damaged or Lost Packages

Our shipping carriers take care to deliver orders safely, but occasionally damage can occur. Here's what to do:

• Visible damage: If your package arrives visibly damaged, you must note it with the carrier upon delivery and contact us within 48 hours.
• Concealed damage: If damage is discovered only after opening the package, notify us within 24 hours of delivery with clear photographs.
• Lost packages: If tracking shows no movement for 7 days, contact us. We will launch an investigation with the carrier. Once confirmed lost, we will refund or reship the order within 3-5 business days.

If a package is marked "delivered" but you did not receive it, check with household members, neighbors, and surrounding property. If it cannot be located, contact us within 48 hours to file a claim.

9. Contact Support

Your satisfaction is our top priority. If you have any questions or need assistance with a refund request, our friendly customer service team is available Monday through Friday, 9 AM to 6 PM (CST). Reach us:

WingSnob Support
Email: [email protected]
Phone: +1 (555) 123-4567
Mailing address: 123 Flavor Street, Suite 45, Austin, TX 78701

10. Dispute Resolution

If you feel that your refund request has been unfairly denied, you may escalate the matter to our dispute resolution department by emailing [email protected]. We will review your case within 10 business days. All disputes are handled in accordance with our Terms & Conditions and applicable consumer protection laws.

11. Policy Updates

We reserve the right to modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. The "Last updated" date at the top reflects the most recent version. Regular review of this policy prior to purchase is therefore recommended to understand your entitlements.